In regard to accessing your home, you have a couple options. Firstly, you could choose the option to provide us with your house key, which we keep at our office. The key will be stored securely in a key safe, which is kept in our office. If it is not possible for you to provide us with your key, your second option is to meet your cleaning technician at your home. Although, please note that you will be given a 4 hour arrival window, as many factors can contribute to arrival times. If neither of those options are possible for you, feel free to contact us by email or phone to create other arrangements.