Do I need a credit card to make a booking?
Yes, a credit card is needed to schedule a booking. Although, the card is not charged until after your cleaning
When am I charged for my cleaning?
A hold is placed on your card that you provide to us for 24 hours prior to your booking. The
How do you access my home?
In regard to accessing your home, you have a couple options. Firstly, you could choose the option to provide us
What if something in my home gets broken?
We are aware that accidents do happen. Therefore, if something does occur, make sure to contact us within 48 hours
How do I change my address or add a new one?
You are able to change your address at any time by logging into your account. All you need to do
What is your 100% satisfaction guarantee?
Essentially, this means that if you are unhappy with the services you have received, call us back within 24 hours
How many people will clean my home?
The number of individuals cleaning your home will depend on the size of the house. The larger the home,
Will I have the same cleaner each time?
We will try our best to ensure that the same cleaner is visiting your house each time, although we
What is your cancellation policy?
You are welcome to cancel any upcoming appointments you have booked with us, given appropriate notice. You can email
Do you provide all the equipment and supplies?
We are happy to provide all of the appropriate cleaning supplies needed to thoroughly clean your home. If you